Artificial Intelligence (AI) Disclosure | TurningPoint Healthcare is committed to using artificial intelligence (“AI”) in a responsible, fair, transparent, and secure manner. We may use AI-enabled tools and technologies to support certain aspects of our operations, including improving efficiency, consistency, and the quality of services we provide to our customers and members. These tools are designed to assist — and not replace — appropriate human oversight and decision-making, particularly in areas that may affect individuals.TurningPoint maintains policies, governance frameworks, and oversight processes to responsibly develop, implement, test, and monitor AI tools. These processes are designed to ensure that our use of AI:Promotes accuracy, quality, and reliabilityProtects personal information and supports data privacy and securityIs evaluated for fairness and the mitigation of potential biasSeeks to prevent unlawful discrimination in accordance with applicable laws and regulations, including those relevant to New York consumersWe regularly assess our AI systems to ensure they operate in alignment with our ethical standards and legal obligations, and we continue to enhance our practices as technology and regulatory expectations evolve. Consumers with questions about TurningPoint’s use of AI, or who would like more information, may contact TurningPoint through the contact information provided on our website.