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FAQs

Who is TurningPoint?

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We provide an innovative suite of specialty complex condition management services and technologies that enable health plans to improve the safety, quality, and affordability of healthcare. Through our state-of-the-art platform and specialized team of clinical experts, we work collaboratively with providers to enhance the support of patient needs. Our comprehensive and integrated suite of services offers condition-specific, quality-driven, value-based care management services that optimize and support members’ care from diagnosis through recovery.

What complex conditions does TurningPoint help manage?

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We provide support for more than 42 million people across numerous clinical conditions, including musculoskeletal (MSK), cardiology, oncology, wound care, ENT, sleep, and others.

What are TurningPoint’s hours and days of operation?

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Our staff is available by phone from 8 a.m. to 8 p.m. EST Monday through Friday, excluding holidays. You can contact TurningPoint toll-free at (855) 253-1100.

I have a question about a claim. Is there someone I can speak with?

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To speak with someone about your claim, please email us at hello@tpshealth.com or give us a call at (855) 253-1100.

Am I eligible for the TurningPoint Digital Joint & Spine program?

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Currently, TurningPoint Digital Joint & Spine is available to select health plan members only.

How do I get started using the TurningPoint Digital Joint & Spine app?

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To get started, eligible members can download the app via the Apple App Store or Google Play. Once they’re in the app, they’ll be prompted to complete a brief onboarding questionnaire. Then they’ll meet their Care Navigator and receive their personalized treatment plan so that they can get started on their journey to recovery.

How does TurningPoint Digital Joint & Spine work?

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Members of our community will receive a personalized, comprehensive treatment plan. As members begin to heal and feel stronger, their content feed and exercise regimen will evolve with them. By following along with the program, they’ll unlock hundreds of simple exercises, robust pain management tools, and expert clinical advice to help direct their recovery.

How much does the TurningPoint Digital Joint & Spine program cost for members?

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Eligible members of one of our partner health plans can access the program at no cost.

I’m having trouble downloading or using the Digital Joint & Spine app. Is there someone I can speak with?

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If you’re having difficulty downloading or using the app, please call our support line at (855)-675-3030 or email us at digitalsupport@tpshealth.com.

Am I eligible for TurningPoint Telehealth?

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Currently, TurningPoint Telehealth is available only to enrolled members of TurningPoint: Digital Joint & Spine. Download the TurningPoint: Digital Joint & Spine app from the Apple App Store or Google Play to determine your eligibility.

How does TurningPoint Telehealth work?

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If you’re enrolled in the TurningPoint Digital: Joint and Spine program, you can work with your Care Navigator or Health Coach to get a referral to TurningPoint Telehealth. Our team will work with you to find the right clinician and schedule your telehealth appointment.

How much does TurningPoint Telehealth cost?

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If you are an eligible health plan member, your TurningPoint telehealth visit is available at no cost to you. You may still be responsible for any costs associated with medications, blood tests, or imaging (including x-rays and MRIs) ordered for you during your visit.

How is TurningPoint Telehealth different from other telehealth options?

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We work with industry-leading musculoskeletal clinicians to deliver high-quality specialty care when and where you need it. You will have a team of clinical experts to help you reach your personal recovery goal.

Is telehealth secure?

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Yes, TurningPoint Telehealth is highly secure. We use an industry-leading partner platform to deliver HIPAA-compliant, secure visits.

Who will be treating me during my telehealth appointment?

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TurningPoint Telehealth works with clinicians across the United States. You will have a team of clinical experts including a Care Navigator, Health Coach, Physician Assistant, and Orthopaedic Surgeon to help you achieve optimal outcomes.

What should I expect during my telehealth appointment?

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At your initial telehealth appointment, you will discuss your joint or spine concerns with a specialist. You will also discuss your recovery options and have the chance to ask questions. If you wish, a family member or support person can join you at the time of your virtual appointment. After your appointment, you will be able to select the team member you wish to follow up with (Care Navigator, Health Coach, Physical Therapist, or Physician Assistant).

Can you prescribe medication during my telehealth appointment?

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Based on your healthcare needs and location at the time of your telehealth visit, our clinical team can prescribe certain medications.

Can you refill my prescription?

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During your telehealth appointment, based on your healthcare needs, our clinical team can request to refill certain medications that we have prescribed to you.