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FAQs

Who is TurningPoint?

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We provide an innovative suite of specialty complex condition management services and technologies that enable health plans to improve the safety, quality, and affordability of healthcare. Through our state-of-the-art platform and specialized team of clinical experts, we work collaboratively with providers to enhance the support of patient needs. Our comprehensive and integrated suite of services offers condition-specific, quality-driven, value-based care management services that optimize and support members’ care from diagnosis through recovery.

What complex conditions does TurningPoint help manage?

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We provide support for more than 45 million people across numerous clinical conditions, including musculoskeletal (MSK), cardiology, wound care, ENT, sleep, and others.

What are TurningPoint’s hours and days of operation?

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Our staff is available by phone from 8 a.m. to 8 p.m. EST Monday through Friday, excluding holidays. You can contact TurningPoint toll-free at (855) 253-1100.

I have a question about an authorization request. Is there someone I can speak with?

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To speak with someone, please email us at hello@tpshealth.com or give us a call at (855) 253-1100.

How can I request a copy of the Clinical Policy or Guideline used to review my care?

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To receive a copy of the Clinical Policy or Guideline used to review your care, please contact TurningPoint toll-free at (855) 253-1100. Additionally, you can fill out a request form here: https://www.turningpoint-healthcare.com/clinical-policies-guidelines

Am I eligible for the TurningPoint Digital Joint & Spine program?

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Currently, TurningPoint Digital Joint & Spine is available to select health plan members only.

How do I get started using the TurningPoint Digital Joint & Spine app?

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To get started, eligible members can download the app via the Apple App Store or Google Play. Once they’re in the app, they’ll be prompted to complete a brief onboarding questionnaire. Then they’ll meet their Care Navigator and receive their personalized treatment plan so that they can get started on their journey to recovery.

How does TurningPoint Digital Joint & Spine work?

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Members of our community will receive a personalized, comprehensive condition management plan. As members begin to heal and feel stronger, their content feed and exercise regimen will evolve with them. By following along with the program, they’ll unlock hundreds of simple exercises and robust pain management tools to guide them on their care journey.

How much does the TurningPoint Digital Joint & Spine program cost for members?

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Eligible members of one of our partner health plans can access the program at no cost.

I’m having trouble downloading or using the Digital Joint & Spine app. Is there someone I can speak with?

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If you’re having difficulty downloading or using the app, please call our support line at (855)-675-3030 or email us at digitalsupport@tpshealth.com.